Communicating and Working With Our Firm

Once you have signed a fee agreement and paid the initial deposit or retainer, you are now a client of the firm and your case will be assigned to an attorney and paralegal team. In most cases, we will require additional information and/or documentation from you in order to get your case started. We employ various procedures to collect your information and documents including electronic questionnaires and other forms. We strongly recommend that you communicate with your attorney/paralegal team by e-mail so that you have a written copy of correspondence on your case. You are also welcome to call us with your questions or concerns throughout the case. Our policy is to respond to all client inquires, whether by telephone or e-mail, within one business day. When sending an e-mail, we recommend that you send it to both your attorney and paralegal to get the fastest response. We also recommend that you do not both call and e-mail your attorney and paralegal and this causes confusion regarding how you would prefer to communicate with our office.

Copies of immigration filings are provided by Palmer Polaski to the petitioner and beneficiary or the applicant at the time of filing. Throughout the pendency of your application with the United States Citizenship & Immigration Services, Department of Labor, or the Department of State, we will provide you with updates on your case status and will continue to answer your immigration questions. Upon adjudication of your immigration applications or petitions, we also provide documentary evidence of the governments request for evidence (RFE) and subsequent decision. It is extremely important to maintain a copy of all of your immigration filings for future reference. After the completion of our representation, Palmer Polaski maintains your immigration files for seven years and then destroys them.


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